Author Tim Wu complains the service on United became perceptibly worse following the merger of United and Continental. As a long-time United flyer, I believe it headed downhill over a decade ago. I echo Wu's concluding thought:
To paraphrase Ronald Reagan, I didn’t actually leave United Airlines: the airline left me.Like any good consumer, I vote with my purchasing power - fly on other airlines. My next Europe round-trip is on Delta.
